Terms & Conditions
Our terms and conditions comply with UK legislation and are designed to ensure that
our customers can shop online easily and with confidence at The Pickled Village®.
These terms and conditions only apply to web site sales.
Refund/Returns Policy and Order Cancellation
We are pleased to offer a no-quibble refund and returns policy, which is in addition
to your statutory rights.
Should your purchase disappoint in any way, we are happy to refund you for your purchase
provided you notify us before, or within 7 days after delivery. You will receive
a full refund of your money as a credit onto your payment card. However please note
you will be responsible for the return postage costs. Please contact us at firstname.lastname@example.org
for further information. Should you wish to cancel your order before it has been
dispatched we will provide you with a full refund onto your ®payment card.
Should you wish to cancel your order before delivery please contact at email@example.com.
Please outline clearly in your email the reason you are requesting a refund or cancellation
of your order to allow us to continue to improve our service and products. We will
include a return address label with each order for your convenience.
All prices are in £ sterling and inclusive of packaging and delivery charges to any
address in the UK. Any exceptions will be clearly marked on the website where relevant.
Prices may be subject to change without notice, but we will only alter the price
after we have confirmed your order, if it is to your benefit.
Whilst this website is designed with UK customers in mind, we welcome enquiries from
customers in other countries. Prices include UK Sales Tax (VAT), currently at 15%,
which may not be payable by foreign customers; however, additional delivery charges
will usually apply. Please telephone and we will do our best to assist.
You may pay by any major credit card or debit card if ordering online or by telephone,
or by cheque, UK postal order or money order if ordering by post. Please do not send
money (notes) in the post. If you choose to pay online by credit/debit card, we will
only charge your card upon despatch of goods. If you choose to pay by cheque, your
cheque will not be cashed before five working days prior to despatch of goods.
Items shown on this website may not always be in stock. If any of your chosen items
is not in stock, you will be advised of our best estimate of availability and delivery
date at the time you place your order. Please note that an indication of such dates
is an estimate only, may be subject to change without notice, and does not constitute
a contractual obligation by The Pickled Village® to supply goods by a certain date.
However, if availability is unduly delayed, we will use our best endeavours to keep
Except where specifically stated, prices are inclusive of delivery to mainland UK
only. We welcome enquiries from elsewhere, however, and ask that in these cases you
contact us by email, letter or telephone for onward shipping costs to other locations.
Our deliveries in the UK mainland are made via first class Royal Mail. We will inform
you by Email or telephone at least 48 hours prior to despatch of our expected delivery
date. We regret that we are unable to specify exact delivery times within that date.
All deliveries must be signed for and you should keep your receipt. If goods are
showing obvious signs of damage in transit upon receipt, please refuse to accept
All goods are examined in detail by ourselves prior to despatch to ensure that they
leave our production room in perfect condition. However, transit damage unfortunately
can occur. If your purchase is showing obvious signs of transit damage upon delivery,
please refuse to accept delivery and notify us immediately. If damage is only evident
upon opening of packaging, then you must inform us within 48 hours of receipt. In
either case, we will then arrange re-delivery of replacement goods as soon as possible
Sales on this web site are governed by English law and you agree to submit any dispute
to the non-exclusive jurisdiction of the English courts. All orders are subject to
these terms and conditions and no amendments will be accepted by us. These terms
and conditions do not affect your legal rights.
These terms and conditions only cover The Pickled Village® web site. Any other web
sites to which you link from this site may be governed by their own terms and conditions.
We accept no responsibility or liability for the content of web sites which are not
under our control.
We are required by law to tell you that sales can be concluded in English only and
that we do not file copies of customer contracts.
The Pickled Village® is a trading name of The Pickled Village® 15 Main Street, Bulwick,
Nr Corby, Northants, NN17 3DY, United Kingdom. We do not guarantee that this web
site will be compatible with all customers' computers.
The Pickled Village® owns the copyright in all materials on this site, which may
be used, downloaded, copied, reproduced, republished, posted, broadcast, transmitted
or linked only for your own personal and non-commercial use. You agree not to adapt,
alter or create any derivative work from any material on this site, or to restrict
or inhibit the use or enjoyment of this site by anyone else. It is not permitted
to create any link to or from this web site without our prior written consent.