Call us on 01858 461199 sales@bramblefoods.com

Terms & Conditions

Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop online easily and with confidence at The Pickled Village®. These terms and conditions only apply to web site sales.

Refund/Returns Policy and Order Cancellation

We are pleased to offer a no-quibble refund and returns policy, which is in addition to your statutory rights.

Should your purchase disappoint in any way, we are happy to refund you for your purchase provided you notify us before, or within 7 days after delivery. You will receive a full refund of your money as a credit onto your payment card. However please note you will be responsible for the return postage costs. Please contact us at refunds@thepickledvillage.com for further information.  Should you wish to cancel your order before it has been dispatched we will provide you with a full refund onto your payment card.

Should you wish to cancel your order before delivery please contact at refunds@thepickledvillage.com.  Please outline clearly in your email the reason you are requesting a refund or cancellation of your order to allow us to continue to improve our service and products.  We will include a return address label with each order for your convenience.

Pricing

All prices are in £ sterling.  Additional packaging and delivery charges may apply and this will be clearly marked on the website where relevant. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order, if it is to your benefit.

Foreign Customers

Whilst this website is designed with UK customers in mind, we welcome enquiries from customers in other countries. Prices include UK Sales Tax (VAT), currently at 20% where applicable, which may not be payable by foreign customers; however, additional delivery charges will usually apply. Please telephone and we will do our best to assist.

Payment

You may pay by any major credit card or debit card if ordering online or by telephone, or by cheque, UK postal order or money order if ordering by post. Please do not send money (notes) in the post. If you choose to pay online by credit/debit card, we will only charge your card upon despatch of goods. If you choose to pay by cheque, your cheque will not be cashed before five working days prior to despatch of goods.

Product Availability

Items shown on this website may not always be in stock. If any of your chosen items is not in stock, you will be advised of our best estimate of availability and delivery date at the time you place your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by The Pickled Village®  to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavours to keep you informed.

Delivery

Delivery only costs £5 for all orders up to £65 (UK Mainland only) and is free for orders of £65 and over.  For orders being sent to outside of the UK Mainland the postage will be from £10.00 according to where you are.  We aim to get your order to you within 5 working days and someone will need to be in during working hours to sign for your delivery.  Any claims for shortages or breakages must be made within 72 hours of delivery by email to hello@thepickledvillage.com or phone 01780 450774.

We welcome enquiries from elsewhere, however, and ask that in these cases you contact us by email, letter or telephone for onward shipping costs to other locations.

Shortages or breakages

All goods are examined in detail by ourselves prior to despatch to ensure that they leave us in perfect condition. However, shortages or breakages unfortunately can occur.  At the time of delivery, we ask that you check the goods for any obvious damages or shortages.  If damages or shortages are apparent, sign for the goods as damaged.   The details of any shortages or damages must then be notified to us by email, fax or letter within 72 hours of delivery.  Otherwise, you shall be deemed to have accepted the goods and shall be bound to pay for the goods as detailed on the delivery note.

Legal

Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.

These terms and conditions only cover The Pickled Village® web site. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control.

We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.

The Pickled Village® is a trading name of Bramble Foods Limited, Registered in England & Wales, Company Number 06426069.  Registered Office Address The Shires, Euro Business Park, Rockingham Road, Market Harborough, Leicestershire, LE16 7QF, United Kingdom.

We do not guarantee that this web site will be compatible with all customers’ computers.

Copyright

Bramble Foods Limited owns the copyright in all materials on this site, which may be used, downloaded, copied, reproduced, republished, posted, broadcast, transmitted or linked only for your own personal and  non-commercial use. You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this web site without our prior written consent.

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